Digital care

Thousands of patients are benefiting from better, safer care, thanks to a system supported by the network.

In the past, different parts of the NHS have had their own paper records and exchanged information using letters, telephone and fax. As a result, important information held by GPs, such as medications prescribed and test results – was not easily available to other healthcare professionals at the point of care.

Now, in the North East region, 100% of GP practices have agreed to share patient records with emergency doctors, nurses and paramedics, using the Medical Interoperability Gateway (MIG) system.  The MIG offers secure, real-time access to a summary of GP-held records so clinical decisions are made using the most up-to-date information, such as diagnoses, medications, details of hospitals admissions and treatments.  Over 70,000 patient records are successfully accessed each month, resulting in safer, faster, more effective care, with less time wasted getting hold of medical records, or answering questions more than once.

Rolling out the MIG has been an important first step towards the long-term vision for a Great North Care Record (GNCR).  In the coming year, the next phase of the GNCR is the Care and Health Information Exchange (CHIE).  This will be a major new step allowing two-way sharing of data, documents and images across the North East & North Cumbria Integrated Care System.  It will improve the flow of information between organisations and ultimately improve care for people living in the region.

Led by Newcastle Hospitals as part of the GNCR, updates about how the new data exchange will be rolled out, are available on