Making a difference

The network has led on a range of innovations which have helped the region to record some of England’s best A&E performance figures.

These include extra clinical advice to improve 999 and 111 call handling, steps towards improved data sharing and a pioneering mental health crisis training programme.

With its ‘vanguard’ work now completed, the network is focused on an ambitious plan for further change over the next three years.

A new clinical hub now provides additional clinical support for NHS 111 and 999 call handlers in the North East, leading to a consistent 80% channel shift.

Meanwhile, the ‘flight deck’ system monitors emergency care services, predicting peaks in demand so that ambulance crews and emergency departments to support each other better.

The network has also rolled out the MIG (Medical Interoperability Gateway), as a first step towards the long-term vision of a Great North Care Record.

That means safer care for patients – with further work underway to extend the MIG throughout our foundation trusts.